Groupama Insurances - Resources Center

Hongkong Post iMail^R Insurance Program - Claim Procedures

To enable claims to be dealt with promptly, the Assured / Claimant must submit all supporting documents without delay to the Company, GAN Assurances.

*iMail^R Insurance Program of Hongkong Post - Claim Form

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Claim Procedure

Report the claim immediately to GAN Assurances in writing by completing the *Claim Form

Submit the following documents together with the completed *Claim Form to the Company by post or by E-mail.

Acceptance Report for iMail^R service downloaded from the Hongkong Post iMail^R Online Mailing Tool;
Original or photocopy of purchasing invoice or receipt of the damaged / lost insured items;

Documentary evidence supporting the damaged / lost insured items

e.g.	claused receipt and photographs for damaged items;
	non-delivery confirmation letter / compensation letter issued by the Hongkong Post;

Claims Handling / Settling

All matters relating to claims will be handled and payable at Hong Kong directly by:

GAN Assurances Claims Department 26th Floor, Asia Orient Tower, Town Place, 33 Lockhart Road Wanchai HONG KONG		Tel: (852) 2530 0288 Fax: (852) 2877 4281 E-mail: imailr.claims@groupama.com.hk

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